Refund policy

Refund & Returns Policy

Applies to orders delivered in the United Kingdom and United States.

At Poptacular, we want you to receive your order in perfect condition. Our returns policy depends on your delivery country and the reason for your return.

1. Change-of-mind returns

United States

All sales are final. We do not accept returns or offer refunds or exchanges for change of mind, unwanted gifts, accidental purchases or other non-fault-related reasons, except where required by applicable law.

This applies to both full-price and discounted products. We do not charge restocking fees or issue store credit for change-of-mind returns, as these returns are not accepted.

United Kingdom

Under UK consumer law, customers purchasing online generally have the right to cancel their order within 14 days of receiving their goods, without giving a reason.

To exercise this right, email popshop@poptacular.com with your order number and a clear statement that you wish to cancel. You may also use the optional cancellation form at the end of this policy.

You must send the goods back within 14 days of notifying us of your cancellation. We will provide the appropriate return address and instructions.

You are responsible for the direct cost of return postage for change-of-mind returns, unless we agree otherwise.

You may inspect and handle the goods as you would in a shop. We may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

We will refund the price paid for the goods together with the original standard delivery charge, where applicable. Additional charges for premium or express delivery are not refundable beyond the cost of our standard delivery option.

We will issue your refund within 14 days of receiving the returned goods or receiving satisfactory evidence that you have sent them back, whichever is earlier. We may withhold reimbursement until one of those conditions is met.

These rights are subject to any applicable statutory exceptions.

2. Faulty, damaged or incorrect items β€” UK and US

If your item arrives damaged, is defective, is materially different from its description or is not the item you ordered, please contact us at popshop@poptacular.com as soon as reasonably possible, preferably within 30 days of delivery.

Please provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photographs or a short video showing the issue, where reasonably available.

We will investigate promptly and arrange an appropriate remedy in accordance with applicable consumer law.

Please contact us for return instructions before sending goods back. This request does not limit your statutory rights.

Where a return is required because of a defect or our error, we will cover reasonable return postage costs.

Additional rights for UK customers

Under the Consumer Rights Act 2015:

  • Within 30 days of delivery, you can generally reject goods that do not meet the legal requirements and receive a full refund.

  • After 30 days, you may be entitled to a repair or replacement. If this is impossible, unsuccessful or otherwise does not meet the legal requirements, you may be entitled to an appropriate refund.

  • Rights relating to faulty or misdescribed goods may continue beyond six months, subject to applicable law.

Additional rights for US customers

Remedies for defective, damaged or misdescribed products are subject to applicable federal and state law, including relevant warranty and consumer protection requirements.

Nothing in this policy restricts rights or remedies that cannot legally be excluded.

3. Unfulfilled, missing or delayed orders

If we cannot dispatch your order within the agreed timeframe, we will notify you and provide the options required by applicable law, including cancellation and a full refund where required.

For US customers, this includes rights under the FTC's Mail, Internet, or Telephone Order Merchandise Rule.

For UK customers, this includes applicable delivery and cancellation rights under UK consumer law.

If your order has been marked as delivered but has not arrived, please contact us so we can investigate with the delivery provider. Your legal rights in relation to undelivered goods remain unaffected.

4. How to return an item

To request a return, contact popshop@poptacular.com, quoting your order number and reason for return.

We will provide the appropriate return address and instructions.

Please do not return products without first contacting us, unless you are exercising a legal right and have already provided the required notice.

Items returned to an incorrect address may result in processing delays.

5. Refund processing

Where a refund is due, we will refund the original payment method unless otherwise agreed or required by law.

We will process refunds within the applicable legal timeframe. Your bank or payment provider may take additional time to display the funds.

If you have not received your refund within 10 business days of our confirmation that it has been processed, please email popshop@poptacular.com.

We do not impose refund administration fees.

6. Exchanges

We do not offer voluntary exchanges for unwanted items.

Where a product is defective, damaged or incorrect, we may provide a replacement where appropriate and consistent with your legal rights, subject to stock availability.

This does not restrict any statutory entitlement to a refund, repair or replacement.

7. Non-returnable items and exclusions

  • Gift cards are non-refundable, except where required by applicable law.

  • Products damaged through misuse, accidental damage after delivery or normal wear and tear are not considered defective solely for those reasons.

  • Change-of-mind returns from US customers are not accepted except where legally required.

  • Any statutory cancellation exceptions will apply only where permitted by law.

These exclusions do not override your mandatory consumer rights.

8. Your legal rights

Nothing in this policy excludes, restricts or overrides any consumer rights or remedies provided by applicable UK law or US federal or state law.

Where applicable law provides greater protection than this policy, that law takes precedence.

9. Contact us

For all return, refund, cancellation or warranty enquiries, please contact:

Poptacular

Email: popshop@poptacular.com

Website: https://mount-cleverest.com

A written copy of this refund policy is available on request.

UK Cancellation Form (Optional)

UK customers may use this form to exercise their statutory right to cancel, although its use is not mandatory.

To: Poptacular β€” popshop@poptacular.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:

Product(s):

Ordered on:

Received on:

Customer name:

Customer address:

Date:

Please email your completed cancellation notice to popshop@poptacular.com.